General terms and conditions
This English translation is provided for convenience. The German version is legally binding.
Last updated: September 2026
1. Scope
1.1 These general terms and conditions (GTC) apply to all orders you place via our online shop on this website. Your contractual partner is Hallertauer Service GmbH, Großillenberg 103, 84571 Reischach, Germany (hereinafter “we”). You can find further details in our legal notice (Impressum).
1.2 Our offer is directed at consumers within the meaning of § 13 BGB. We do not recognise any deviating terms unless we expressly agree to their validity.
2. Products
2.1 We sell food supplements. Food supplements are not a substitute for a balanced and varied diet and a healthy lifestyle. They are not intended to treat, cure or prevent diseases and do not replace medical advice.
2.2 The properties of the goods are determined by the information on the respective product page and on the label, in particular the ingredients, nutritional values and recommended daily intake.
3. Conclusion of contract
3.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
3.2 You can add products to the shopping cart and enter your details and payment method in the checkout. Before completing your order, you can review all information and correct it using your browser's back function or directly in the checkout. By clicking the order button at the end of the checkout, you submit a binding offer to purchase the goods in the shopping cart.
3.3 After we receive your order, you will receive an automatic order confirmation by email. The contract is concluded when we accept your order. Acceptance takes place by means of a separate order confirmation by email or by dispatch of the goods. If you pay with PayPal or another payment service where payment is triggered directly in the checkout, the contract is already concluded upon successful payment authorisation.
3.4 The contract language is German. We store the text of the contract. We will send you the order details and these GTC by email. If you have created a customer account, you can view your orders there.
4. Prices and shipping costs
4.1 All prices are final prices in euros and include the statutory VAT, currently 7%. Deliveries to countries outside the EU are exempt from VAT in Germany as export deliveries. Payment for all delivery countries is made exclusively in euros. If your bank or payment service provider converts the amount into another currency, fees over which we have no influence may be charged there.
4.2 Standard shipping within Europe is free of charge for you. For deliveries to all other countries, we charge a flat rate of €19.90 per order. If you choose a faster shipping method in the checkout, the costs stated there apply. You can find details under Shipping and payment.
4.3 For deliveries to countries outside the EU, customs duties, import VAT and fees may be incurred upon import. These are levied by the respective destination country upon import. They are not included in the purchase price and are paid by you to the competent authorities or to the shipping company.
5. Payment
5.1 The payment methods displayed in the checkout are available to you, for example PayPal and the payment methods offered via Shopify Payments.
5.2 The purchase price is due upon conclusion of the contract. Payment is processed via the selected payment service provider. In the case of a subscription, the respective amount is collected via the stored payment method before each delivery.
6. Delivery
6.1 We deliver worldwide to all countries that can be selected in the checkout, in each case to the address provided there. You are responsible for complying with the import regulations for food supplements in the destination country.
6.2 The delivery time is 3 to 10 business days within Europe and 7 to 21 business days to all other countries from conclusion of the contract, or in the case of prepayment from receipt of payment, unless otherwise stated on the product page.
6.3 If a product is not available after you have placed your order, we will inform you without undue delay. In this case, we will refund any payments already made immediately.
7. Subscription
7.1 You can order GLYN® Daily Essentials as a monthly subscription. You will then receive a monthly box every month at the subscription price stated in the checkout. The subscription price includes the discount stated at the time of the order.
7.2 The subscription has no minimum term. You can cancel it at any time before the next delivery, either in your customer account, by email to bobby@get-glyn.de or via the “Cancel contracts here” button in the footer of our website. The cancellation takes effect for all deliveries that have not yet been charged or shipped at the time it is received.
7.3 We may terminate the subscription with one month's notice to the end of a delivery month. The right of both parties to terminate for good cause without notice remains unaffected.
7.4 We will notify you of price changes for existing subscriptions in text form at least one month before they take effect. You may then cancel the subscription free of charge until the change takes effect.
8. Right of withdrawal
As a consumer, you have a statutory right of withdrawal. You can find the details in our information on the right of withdrawal.
9. Money-back guarantee
9.1 In addition to the statutory right of withdrawal, we offer a voluntary money-back guarantee. If you are not satisfied with GLYN, you can request a refund of the purchase price paid for your first delivery within 3 months of receiving it by emailing bobby@get-glyn.de. Returning opened goods is not required for this.
9.2 The guarantee applies once per customer. Your statutory rights, in particular the right of withdrawal and liability for defects, are not restricted by the guarantee.
10. Retention of title
The goods remain our property until paid for in full.
11. Warranty
The statutory liability for defects applies. Please observe the best-before date stated on the packaging and the storage instructions.
12. Liability
12.1 We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee we have assumed.
12.2 In the event of a slightly negligent breach of an essential contractual obligation, i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely, our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
13. Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer with your habitual residence in another country, the mandatory consumer protection provisions of that country remain unaffected.
14.2 Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.